Refund Policy

We want you to love your Hoodie Buddy. If something is wrong with your order, we will make it right.

30-day quality guarantee

If your hoodie arrives damaged, defective, or the quality is not what you expected, you can return it for a replacement or a full refund within 30 days after you receive it.

How to start a return

1. Email support@hoodiebuddy.store within 30 days of delivery.
2. Include your order number and a few clear photos of the problem (the hoodie, the defect or damage, and the packaging if it was damaged in transit).
3. We reply within 1–2 business days (usually sooner) with your options: a free replacement or a full refund.

For damaged or defective items we cover the cost of the replacement and any return shipping we ask you to make. In many cases we will not ask you to send the item back at all.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it. Shipping protection, if you added it, is refunded together with the order when the full order is refunded.

Wrong size or wrong item

If we sent the wrong size or design, contact us within 30 days of delivery and we will send the correct one at no cost.

Lost or very late orders

If your order has not arrived within 45 days of shipping, email us and we will reship it or refund you.

Questions

Write to support@hoodiebuddy.store and a real person will help.