Shipping Policy

Processing time

Every Hoodie Buddy is prepared for you with your chosen design and size. Orders are processed within 1–2 business days after payment is confirmed.

Delivery time

Once your order ships, delivery usually takes 10–21 days depending on where you live. In total, please allow about 2–3 weeks from order to arrival. You will receive a tracking number by email as soon as your parcel ships.

Christmas delivery

To give your Hoodie Buddy the best chance of arriving before Christmas, please order by November 22. Orders placed after this date may arrive after the holidays. Delivery times are estimates and are not guaranteed.

Shipping costs

Shipping is free on every order. You never pay extra for shipping at checkout.

Where we ship

We ship worldwide to most countries. If your country is not available at checkout, we are unfortunately not able to deliver there at this time.

Customs, duties and import taxes

Orders delivered outside the country they ship from may be subject to import duties, taxes, or handling fees charged by your local customs office. These charges are set by local authorities, are not included in the price you pay us, and are the responsibility of the recipient.

Tracking

Every order is tracked. Please allow up to 48 hours after dispatch for tracking to update. If you can't find your tracking email, check your spam folder or email us your order number and we will send it again.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible. We can change an address only until the order ships. If a parcel is returned to us because of an incorrect address, we can send it again at your cost.

Delays

Carrier delays, customs inspections, holidays, and severe weather can lengthen delivery times and are outside our control. We will always help you track down a delayed parcel.

Shipping protection

If you add shipping protection at checkout, we will replace or refund your order if it is lost, stolen, or damaged in transit.

Lost or damaged parcels

If your parcel is marked delivered but has not arrived, has not arrived within 45 days of shipping, or arrives damaged, email support@hoodiebuddy.store and we will investigate with the carrier and arrange a replacement or refund. See our Refund Policy for details.

Contact

support@hoodiebuddy.store. We reply within 1–2 business days.